With nearly a decade of experience in Patient Experience at AdventHealth, I specialize in building meaningful relationships, enhancing patient satisfaction, and driving compassionate care initiatives. My expertise spans patient communication, staff training, community outreach, and the development of impactful marketing tools tailored for healthcare environments. Currently, I am completing my Bachelor’s degree at Southern New Hampshire University with a focus on marketing, equipping me with fresh insights and strategies to connect authentically with patients, families, and healthcare professionals alike. My Expertise Patient Experience & Advocacy: Improving patient satisfaction through empathy, communication, and service excellence. Relationship Building: Fostering strong connections with physicians, care teams, and community partners. Healthcare Marketing:Designing outreach campaigns, educational materials, and engagement tools (including flyers for Veterans and MyChart rollouts). Staff Training & Education:Developing and delivering training to enhance compassionate care and patient interactions. Community Engagement:Coordinating events and initiatives that strengthen community trust and awareness. What I Offer Storytelling & Content Creation: Sharing real stories of kindness, empathy, and compassion in healthcare. Consultation: Guidance on patient experience strategies, compassionate communication, and healthcare marketing. Inspiration & Support: A platform to celebrate healthcare heroes and foster a positive, supportive community. I am passionate about shining a light on the heart of healthcare and helping others connect, learn, and grow. Whether you’re seeking inspiration, practical strategies, or a community of like-minded professionals, you’ll find a welcoming space here at The Compassionate Connection. “Let’s celebrate compassion in action—together!”